POLICIES AND TERMS

The Palace Hotel is a late-nineteenth-century building located in the heart of the historic district. We have no elevator, no ground floor rooms and no air conditioning – fans are provided. Please read the following Policies and Terms carefully before booking your stay. Thank you.

Age Restriction: Someone in the party must be 21 years of age or over.

Check-In/Check-Out: Check in is at 3 PM. Check out is at 11 AM. The Front Desk Manager is available from 8 AM to 10 PM and an Overnight Manager is on the premises from 10 PM to 8 AM.

Late Check-Out: Late check-outs will be allowed based on availability. There will be a charge of $30 per hour commencing 15 minutes past the hour, to a maximum of 1 hour.

Quiet Hours: Quiet hours are observed from 10:00 PM to 8:00 AM. During these hours, guests must limit noise both in common areas and rooms to a level that does not disturb other guests in the hotel.

No Smoking or vaping of any substance or open flames are allowed in the hotel. If hotel staff finds evidence of smoking, vaping, incense, or open flames of any kind, guests will be charged a $200 deep cleaning fee. Tampering with smoke alarms is a Class C misdemeanor and will result in an immediate $200 fine.

Extra Bed: We can provide an extra inflatable bed in some rooms. There is a charge of $10 plus tax per night per extra bed. For further details, please call the hotel front desk.

Parking: Limited parking is provided on a first come first served basis in our uncovered parking lot behind the hotel. Guests are limited to one space per room due to lot capacity. There is no rear entrance from the parking lot into the hotel. 24-hour free street parking is available within walking distance. The hotel is not responsible for loss or damage to vehicles parked on the property.

Extended Stay: For rates and availability, please call the hotel front desk.

Weapons: No firearms or weapons are allowed inside the Palace Hotel.

Damages: We reserve the right, at the discretion of hotel staff, to charge guests the cost of repair for any damage, caused by the deliberate, negligent, or reckless act of the guest, to the hotel’s property or structure. We reserve the right to make any necessary charge to the guest’s credit / debit card on file.

Removal of Hotel Property – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any tax and shipping charges. We reserve the right to make any necessary charge to the guest’s credit / debit card on file.

Dogs: We enjoy having dogs (no cats or other pets are allowed) at the Palace Hotel. Dogs must be registered with the front desk.  A maximum of two dogs are allowed per room. All of our 26 rooms can accommodate dogs. A fee of $20 plus tax per night per dog will be applied to your reservation (service animals are exempt). Please read our Complete Dog Policy before booking a stay with your dog at the Palace Hotel.

Cancellation: A minimum of 24-hour notice is required to avoid a cancellation penalty of the first night’s accommodation charge plus tax. If there is a dispute, a cancellation number is required for proof of cancellation. The policy applies to each day of the reservation. Policies are different for stays longer than a week. For further details, please call the hotel front desk.

Cancellation Of High Value Reservations: Reservations of five or more rooms pose a considerable financial risk for the hotel when there is a last minute cancellation. As a result, we have a modified cancellation policy for high value reservations (five or more rooms) as follows:

  • If any or all rooms are cancelled two weeks or more ahead of your arrival date, there will be no charge.
  • If rooms are canceled within two weeks of the arrival date, there will be  a charge of 1 night per room cancelled IF the room cannot be re-booked. 
  • If the room is re-booked, there will be a refund for the full amount of the room.
  • If rooms are to be paid by individual guests, they must call us and provide their name, room assignment, telephone number, e-mail and credit card number.  When calling us they should give the name on the reservation as the person holding the room.
  • In the event of cancellation, the financial responsibility will be with the holder of the reservation.

If you have any questions, please call the hotel front desk.

Covid-19 Updates: The Palace Hotel is taking extra precautions to keep our accommodations clean and sanitized for your safety. Hotel staff are required to wear a mask at all times. For the safety of staff and guests, the staff will not enter your room to provide daily housekeeping during your stay. If you need fresh towels, sheets, coffee, etc., please call the front desk and housekeeping or front desk staff will place what you need outside your room.

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